Office Volunteer Info
Important Current Notes:
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Do not schedule any rides from December 20th to January 4th - Alert me if there is an emergency situation (if I'm away, email officeadmin@neighbourlinkck.com)
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Final day for deliveries in 2025 is Thursday, December 18
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Do not book any 2025 rides after Tuesday, December 16 - Alert me if there is an emergency situation (if I'm away, email officeadmin@neighbourlinkck.com)
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Remind all participants booking rides December to February that drivers may cancel due to inclement weather
Important Phone Numbers
Outreach For Hunger
519-351-8381
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Salvation Army Food Bank
(Chatham)
519-354-1430
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Salvation Army Food Bank
(Wallaceburg)
519-627-8257
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OneSource Moving Solutions (Decluttering Assistance*)
519-365-5754
*Cost, but free 1-hour visit
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CK Legal Clinic
519-351-6771
Free legal advice. Ask for Jeff Wilkins Kim Binder
General Office Steps
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Receive Requests – Participants call to request a ride. Put all details into CIVI, including address, date and time of appointment, and the expected length of appointment (place in description). In the Subject field - write where the request starts and ends. If all in Chatham, indicate "Chatham Local".
Note: Do not take same day or next day rides (including calls on Friday for Monday). -
Match Volunteer Drivers with Requests – Use call sheets, and CIVI to contact suitable drivers for each request.
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Inform Participants Matched with a Driver – Make sure you call participants to let them know they have a ride. Make sure you have the information correct and there are no other notes for the driver.
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Email the Driver – Email the drivers with details for their assigned ride request, and remind them to contact the participant a day or two before the assignment.
Helpful Links
Most up-to-date information on food distribution and other resources from Community Navigators
Transportation for older adults age 60+ or adults with disabilities 18+
Transportation for rural and/or low-income people ages 0 to 60
Calendar indicating who is volunteering and Trina's absences - must be logged into office Gmail to access.